Campus Technology: Tips for Using Chat as an Instructional Tool by Ruth Reynard. ‘Chat software (text or media-based) provides an excellent tool in supporting academic dialog (exchange), critical thinking, and knowledge building. The immediacy of the technology provides students with a direct connection with the instructor as well as other students. While chat software is usually used for “chatting,” and, therefore, it has a relaxed and colloquial protocol, with a little thought and planning, it can also be used well to support instruction.
Many classroom instructors and online instructors use chat software to provide virtual office hours and for easy question and answer sessions. More, however, can be achieved in the instructional process using the tool to create real-time collaboration and discussion that leads to in-depth academic processing of course material.’